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At Harf.Lawn, we want to give our customers the best shopping experience. That’s why we believe our store frequently asked questions should be fair, clear, and transparent. Read about our FAQ below, and contact us with questions.

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  • How do I know if my order is processed?
    You will receive an order confirmation email when your order has been placed. Once you receive the email your order has been processed successfully.
  • How do I find the product I’m looking for on the website?
    You can find all available products on our site through a simple search. Enter the collection or product name in the search bar at the top left of the page, or search by collection under 'Shop' on our navigation menu. After searching, you can filter your results in the ‘Search Results’, view the products, then add the items you want by clicking ‘Add to Cart’.
  • How do I receive purchased digital products?
    Once an order is placed successfully, we will immediately email the digital product download link, with access to the high resolution files, to your email address used for the purchase. Please ensure that you use the correct email address to purchase the order. If you used the correct email address but did not receive the download link email, please check the spam/junk folder in your email. If you encounter a problem with your download, please get in touch with us. The download link will expire 30 days after the purchase date.
  • Can I cancel my online order?
    You may cancel your order prior to such item being shipped. Please contact us at if you want to cancel an order and we will assist you.
  • Why is my online order cancelled?
    Orders might get cancelled due to a number of reasons, including: • Stock availability. It is most likely that your product ran out of stock before we could process your order. • Payment issues. Your payment did not go through or we were not able to verify your payment details. • Delivery address issues. You may have accidently entered an incorrect or incomplete delivery address which we couldn’t process. We do not charge for cancelled orders. In case, your order, or part of it, is cancelled, you will be refunded for the cancelled products.
  • How do I know which apparel size is right for me?
    You will find our size chart on each product page under 'Size Guide'. Please use the chart to decide the right size for your items.
  • Do I need to create an account to buy from your shop?
    You can place an order without having an account with us. However, having an account can save you time during checkout as it securely saves your address and payment details for future purchases. It’s not mandatory though if you just want to place an order.
  • How do I manage the content of my shopping cart?
    Go to the shopping cart icon at the top right corner of any page. From there you can manage the content of your shopping cart. • To delete a product, click the ‘x’ symbol beside the specific product. • To change the quantity of a product, click the product quantity box and select the number you want to order. • To use a promo code, click ‘Enter a promo code’ and enter the code in the box then click ‘Apply’ • To add a note, click the ‘Add a note’
  • Once I buy a digital product, can I use it as much as I want?
    Once you purchase a digital product, you can use it as often as you want for commercial and personal purposes. You only need to pay once, and the digital product is licensed for use as per our purchased digital content license terms available here.
  • How to edit shipping/billing info after placing order?
    Unfortunately, we cannot change the shipping or billing information once you place your order.
  • Why are my payments not going through?
    Sometimes payments do not process due to a number of potential reasons, including: - Order cancellation: We could cancel an order that is running out of stock prior to the order processing. - Billing address issues: The billing address details associated to your card used for purchasing are incorrect or incomplete - Card/payment issues. You may have an expired card, accidentally entered the wrong card number, CVV, expiration date. etc. Check that your card details and billing address details are correct. If you need further assistance, please contact us and we are happy to assist.
  • What are the online payment methods?
    We accept two types of payments on our website: • Credit/Debit Card: Visa, MasterCard, American Express, Discover • PayPal
  • What should I do if I haven’t received my package?
    If you haven’t received your package within our standard delivery times, please contact us at and we are happy to assist.
  • When will my order arrive?
    The following options are available for delivery to your requested address: - Standard shipping is 3-5 days in the UAE and Lebanon - Standard shipping is 5-10 days for the rest of the world plus an additional 1-3 days for processing *Shipping times may vary during high volume order periods You can track your international order at We have teamed up with Aramex for the international shipments. However we constantly strive to improve customer experience and may introduce additional delivery methods. If your order has not shipped after three business days, you will receive an email notifying you. Some reasons for the delay could include the following: - We are experiencing higher order volume during this time - Item(s) in your order may be out of stock due to high demand - A payment issue may have occurred while placing the order If you need further assistance, please contact us and we are happy to assist.
  • Where do you deliver?
    We currently deliver orders placed via the website to addresses worldwide.
  • What is our return policy?
    Our products are designed to add beauty and love to your life! We work hard to make sure that always happens, but if you are unhappy with your order, let us know and we will make it right! Please notify us within 14 days of receiving the order if you would like to return or refund it. We offer replacement or refund in Lebanon and the UAE countries only. We offer refund for the rest of the world. Please take into consideration the following points: • We do not offer cancellations, refunds, or exchange for digital downloads. However, kindly get in touch with us if you encounter a problem with your download, and we’ll be happy to fix it. • Any seasonal surcharges will be included in your order’s delivery total and are non-refundable • We do not refund the shipping fee • Personalized products that are made just for you are not returnable Please ensure your return meets the following standards: • The product is in its original state and packaging • Products have all parts of the original packaging • Apparel has the original tags attached
  • Which products are not eligible for return or refund?
    The following products are not eligible for return or refund: • Products that have been used and/or products that have been damaged by you • Products that are not in the same condition as when you received them • Products sold during sales and/or promotion • Products marked as "non-returnable" on the product detail page • Products marked as "digital download" on the product detail page If you have received a non-returnable product in a damaged and/or defective condition, you can contact us within 3 days from the delivery of the product
  • When will I get my refund?
    After your return is processed with a quality inspection and a refund is approved, you will receive a credit issued back to your original form of payment within 15 business days. Debit/credit card: If you used your debit/credit card for payment, please allow up to 30 business days for your refund to post to your card account after approval. Normal bank processing times do apply and may take up to a full billing cycle. PayPal Account: If you used your PayPal account for payment, the money will be refunded to your PayPal account. Cash-on-Delivery: If you paid using Cash-on-Delivery option, the money will be refunded to your bank account. Please contact us at in case you did not receive your refund within 30 working days after receiving our refund notification. Please note that: • Shipping charges are not refunded • Seasonal surcharges are not refunded
  • Which products are eligible for return?
    The following products are eligible for return or refund: • Delivered products that do not match the specification or description on the product page • Products that have been received in a damaged or defective state • Delivered products with printing quality not up to reasonable expectations
  • How do I return my product(s)?
    If you are not 100% satisfied with your order, there is a simple way to return it. UAE and LEBANON You can return your order within 14 days of receiving it. We offer exchanges or/and refunds. Return delivery fee will free. Please contact us within 3 days to return your order. REST OF THE WORLD If you are returning an international order, you can return your order within 28 days of receiving it. Unfortunately, we do not offer exchanges, only refunds for international orders. Return delivery fee will be deducted from your refund. Please contact us within 3 days to return your order. Return Guidelines The goods are your responsibility until they reach our premises. We are not responsible for items lost or damaged in transit to our premises. Should there be issues returning, please get in touch with us. Items must be returned in a fully resalable condition, which means being unused and in original state and packaging. We reserve the right to refuse a refund on items deemed not to be resalable. This does not affect your statutory rights in connection with faulty items.
  • How do I reset my account password?
    It’s easy to reset your password. 1. Click ‘Login’ on the top right corner of the site 2. Click ‘Forgot Password?’ 3. Enter the email address you used to get into your account 4. Click ‘Create Password’, and we'll send you an email to create your new password straight away 5. When you get the email, open it and click the link 6. Enter a new password, and finalize it by clicking ‘Create Password” Congratulations, you have a new password!
  • How do I stop receiving marketing emails?
    You can unsubscribe from our marketing emails by adjusting your preferences in your account, or clicking the unsubscribe link in the marketing emails themselves. Account 1. Log into your account 2. Go to ‘Settings’ 3. Update your notification settings and choose the notifications you want to get Email 1. Click ‘Unsubscribe’ at the bottom of the newsletter or marketing email that you want to unsubscribe from 2. Click ‘Unsubscribe’ to confirm your request
  • How do I change my account settings?
    To change your account settings, log in to your account. Go to “My Account” and update your personal details and address details. You can also make your profile public or private. Please note that you cannot change the login address that you used to create your account.
  • How do I create an account?
    The process is straightforward: 1. Click ‘Login’ on the top right corner of the site 2. Choose ‘Sign Up’ to start the process 3. Enter your personal information, that’s your first and last name 4. Enter your ‘login information’, that’s your email, and you need to create a password 5. Accept the Terms and Conditions and Privacy Policy 6. Choose your communication preferences 7. Click ‘Submit’ Congratulations, your account is created and you will receive a confirmation email.
  • What are the Terms and Conditions?
    Please see our terms and conditions here.
  • How do I inquire about bulk product orders?
    A bulk order is a request of 10 or more items. To place a request for a bulk order, please contact us and one of our representatives will get back to you within 3 business days. Bulk orders are considered on a case-by-case basis depending on product availability.
  • What is the Privacy Policy?
    Please see our privacy policy here.
  • Can I use Harf.Lawn name, logos or images?
    As a general rule, you may not use Harf.Lawn name, logo or images for commercial purposes without authorization from us. It is your responsibility to determine whether your proposed use is permissible in accordance with applicable laws. We reserve the right to challenge any unfair uses or misuses of our name, logo and images. For authorization to use Harf.Lawn name, logo or images for commercial purposes, please contact us.
  • How do I contact Harf.Lawn?
    Our team is here to help you and will get back to you as soon as possible. You can reach out to us by: ​ Phone Reach out to us at +971 58 595 0393 Monday - Friday 09:00 AM - 08:00 PM Chat Support Monday - Friday 09:00 AM - 08:00 PM Email Email us at Bulk Sales If you want to place a bulk order or have a customization request, email us at
  • Can I order a customized Arabic calligraphy design or customized product?
    Yes, you can. If you would like to have something designed for you in Arabic calligraphy, we can happily assist. You can either contact us at for customized digital designs, and you can check our customized products portfolio page to customize a product. If you can't find the product that you want to customize, please contact us.
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