Terms & Conditions

Effective Date: September 1, 2022

The Website belongs to WIE LLC, a company incorporated in Sharjah Media City, Sharjah, the United Arab Emirates, and its registered address at Business Center, P.O. Box 515000, Sharjah Media City, Sharjah, the United Arab Emirates (“us”, “we”, “our” and/or “Wie”).

Your use of our Website, whether to avail a Service from us, purchase a Product or to perform any other kind of action, shall be governed by these terms and conditions and any updated and/or modified version of the same (“Terms and Conditions”), our Privacy Policy, Cookies Policy, and any additional terms (“Legal Documents”) that are posted on the support section of www.harflawn.com referred to as the “Website”. These Legal Documents are incorporated by reference to these Terms and Conditions.

It shall be your responsibility to periodically review these Terms and Conditions to familiarize yourself with them. We reserve the right at any time and without prior notice to you, to amend or modify these Terms and Conditions, suspend or discontinue our Website or the Services, whether in whole or in part, and delete any accounts in relation thereto. 

By continuing to use our Website, avail a Service and/or purchase a Product, you are agreeing to these Terms and Conditions in full. You may not use and shall immediately discontinue your use of our Website and the Services, if you are not able to create a legally binding agreement in accordance with applicable laws and/or if you do not agree to these Terms and Conditions in full. 

We reserve the right to update these Terms and Conditions at any time, such updated Terms and Conditions will take effect from the date they are posted at the Website’s support section. Your continued access to and/or use of our Website after such posting will constitute your deemed acceptance of such updated Terms and Conditions.

1. INTRODUCTION

1.1 Definitions.

Dispute shall mean any dispute, claim, difference or controversy arising out of, relating to or having any connection with these Terms and Conditions, including as it may relate in any way to your use of our Website and Services, or to any products or services sold through our Website, or the existence, validity, interpretation, performance, breach or termination and/or any dispute relating to any non-contractual obligations arising out of or in connection with them.

User shall mean all visitors and individuals who access our Website for any reason whatsoever. Once a User creates an account with us for the purchase of Products, the User shall become known as a Member.

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Payment Method means a current, valid, accepted method of payment, as may be updated from time to time, such as direct bank transfer, debit and/or credit card, which may include payment through your account with a third party.

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Products shall mean the products offered, published and sold to the Members and Users on our Website and shall include any after sales services we wish to add to our Website in the future. 

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Services shall have the meaning ascribed to it in clause 2. 

1.2 Lawful Purposes.

You agree to use our Website and Services for lawful purposes only and in a way that does not infringe on the rights of any third party or restrict or inhibit such third party’s use and enjoyment of the same.

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1.3 No Support, Maintenance, or Protection.  

You acknowledge and agree that we will have no obligation to provide you with any support or maintenance in connection with our Website or your use thereof. We also cannot guarantee that there will be no viruses or other harmful code embedded in our Website which could adversely affect the device you are accessing it from. It shall be your sole responsibility to ensure that your device is adequately protected against such threats.  

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2. SERVICE DESCRIPTION.

2.1 Services. Our Website is an online ecommerce whereby Users can search for a variety of different Products and can purchase such Products from us. We further provide customer service for Products sold via our Website up to the expiry of the return policy. Should you have a problem with your order, you may communicate with us directly. Should this method of recourse be inefficient at solving the problem with your order, or should you wish to receive a refund for your order, you may do so by following the steps for returning and receiving a refund as outlined in these Terms and Conditions (collectively, known as the “Services”). 

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2.2 We reserve the right to introduce new Services and update or withdraw any of the then existing Services, in our sole discretion, at any time, and will not be liable to you for exercising this discretion in any way whatsoever. 

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3. CREATING AN ACCOUNT WITH US.

3.1 Users can access our Website and purchase products without the need to create an account with us. Users who opt-to register an account with us will become Members.

3.2 Members can use their account to save specific information such as personal details and a Payment Method. A Member’s account information is private and cannot be seen by anyone else except the Member.

3.3 You are eligible to register as a Member if you meet the following eligibility criteria: 

1. You are above the legal age for purchasing Products in your country of residence and thereby, have the ability to create a legally binding agreement; and

2. You are able to provide an address in your country for the delivery of purchased Products. 

3.4 Once your account has been approved, you will receive an email to the email address associated with your account and your account will “go-live” on our Website. 

3.5 You will be required to pick a secure password to create and login to your account. 

3.6 Upon the successful creation of an account with us, you will be given a profile on our Website. 

3.7 You shall be responsible for ensuring the accuracy of the information you submit when creating an account with us. All information provided by you must be provided in good faith. Such information must be true and accurate in all material respects and not misleading as of the date such information is given. You should also revise this information regularly to check that the information we have for you is correct and current. You may delete or update the information that you have saved with your account at any time. We may request supporting documentation and/or information to verify the information you have provided to us is correct. We reserve the right to remove or suspend accounts that are not truthful. We shall not be liable for any costs, expenses or liabilities incurred by you due to inaccurate information. 

3.8 You are responsible for keeping your login information secret and secure at all times. You hereby agree not to permit any other person and/or persons to use your username and password and not to disclose or provide any other person your username, your password or any other information that may allow any other person to gain access to your account. You will remain responsible for all activity that occurs through or associated with your account (including but not limited to, any violations of this Clause 3). For the avoidance of any doubt, you may not use the account of anyone else or set-up more than one account for yourself (especially if your account has been suspended or deleted by us for any reason). We do not accept responsibility for any activity that occurs through your account. 

3.9 We reserve the right to reject or approve any request to create an account, to suspend your account and/or to delete your account at our sole discretion without any liability or obligation to provide reasons for the same. 

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4. MEMBERSHIP CREATION AND CANCELLATIONS.

4.1 Members. You can create a Member account with us, free of charge and such account shall remain active unless terminated in accordance with the provisions of these Terms and Conditions. 

4.2 If you are Member, you can cancel your membership at any time, and you will continue to have access to the Website. To cancel, please contact us at the email address at the end of the Terms and Conditions. 

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5.  RESTRICTIONS ON USE.

5.1 The rights granted to you under these Terms and Conditions are subject to the following restrictions: 

(a) You may not and shall not modify, make derivative works of, disassemble, reverse compile or reverse engineer any part of our Website or any of the content thereof; 

(b) You may not and shall not access our Website in order to build a similar or competitive application, website, platform, product, and/or service; 

(c) Except as expressly stated herein, no part of our Website may be copied, modified, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, including but not limited to linked, framed, hyperlinked or deep-linked into any other website, without our express written consent; 

(d) All copyright and other proprietary notices on our Website (or on any content displayed thereon) must be retained on all copies thereof and the source clearly displayed; and 

(e) Unless otherwise indicated, any future release, update, or other addition to functionality of our Website shall be subject to these Terms and Conditions. 

Certain activities, whether legal or illegal, may be harmful to you and to others. For your own protection and for the protection of others, you may not at any time during your use of our Website or the Services:

(f)  harass or abuse other Members, Users, and/or third parties, whether by threatening, stalking, spamming, transmitting junk mail, chain mail and/or any other form of harassment and/or abuse;

(g) violate the privacy of other Members, Users, and/or third parties, either by infringing applicable privacy laws, soliciting personally identifiable information for the purposes of harassment, exploitation, commercial activities, promotional activities, or any other reason; 

(h) unfairly interfere with any other Member, User, or third party’s uninterrupted use and enjoyment of the Services and/or our Website;

(i)  disrupt, interfere with, or otherwise harm or violate the security of our Website, system resources, accounts, passwords, servers or networks connected to or accessible through our Website; or

(j) act culturally or religiously offensive in any way. 

5.2 All information and interactions you make through your account or through your use of our Website must be appropriate, factual, and remain professional at all times. You shall at all times, (i) comply with applicable laws, rules and regulations, as well as the Islamic cultural sensitivity, morals, values, ethics and traditions (ii) must not infringe on any intellectual or proprietary rights of any third party, (iii) must not promote, contain, or display information that is inaccurate, false or misleading in any way, including but not limited to, impersonating or purporting to impersonate any other person or company, and (v) must not be offensive, illegal or inappropriate in any way. 

5.3 Without limiting the generality of the foregoing, you agree not to use our Website and our Services if:

(a) You no longer fulfil the eligibility criteria set out above in these Terms and Conditions, are not able to form a legally binding contract, or are temporarily or indefinitely suspended from our Website; 

(b) You fail to pay for items purchased by you; 

(c) You take any action that may undermine our Website’s feedback and/or ratings systems; 

(d) You post false, inaccurate, misleading, deceptive, defamatory or other similar content; 

(e) You transfer your account with us to a third-party without our prior written consent; 

(f)  You distribute or post spam, unsolicited or bulk electronic communications or anything similar; 

(g) You distribute viruses or any other technologies that may harm our Website or the interests or property of other Users; 

(h) Your content infringes on the intellectual property of third-parties; 

(i) You harvest or otherwise collect information about other Users without their consent; and/or 

(j) You circumvent any technical measures we use to provide the Services.

5.4 Subject to the provisions of this Clause, we reserve our right to suspend or terminate your account with us, and/or remove any listing in our sole and absolute discretion. We may decide to provide you with reasons for any of the foregoing or request additional information before we make such a decision, however, we shall not be obligated to do so. 

5.5 Product images shall accurately reflect the Products and give the Users a clear and accurate representation of the Product. Users are reminded that Products may still differ from the uploaded images as pictures may not always accurately reflect items in real-life) and your computer monitor’s display does not accurately reflect the Product’s colors.

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6. WARRANTIES.           

6.1 Our Website and the Services are provided to you on an “as is” basis without representations, warranties or conditions of any kind. We disclaim all warranties, conditions and representations of any kind, whether express, implied or collateral, including, but not limited to, all conditions, representations or warranties of merchantability, of fitness for a particular or general purpose, of non-infringement, of compatibility or that the Website is secure or error free or will operate without interruption or will be provided in a timely or proper manner or at all. 

6.2 Furthermore, whilst we attempt to be as accurate as possible, we do not warrant that Product descriptions or other content provided on our Website shall be accurate, complete, reliable, current, or error-free. Additionally, as a Member, it is your responsibility to review the content of a listing and the terms and conditions provided for such listing. 

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7.  ORDERS AND PRODUCT PAYMENT. 

7.1 Payment from a User or a Member for a Product shall be made through our Website. 

7.2 Our acceptance of an order will take place when we notify you of our acceptance in writing (e.g. by email or mobile messaging). If we are unable to accept your order, we will inform you of this in writing and will not charge you for the Product. Once the Order is complete, you will receive an electronic order acknowledgement for a purchase on the email address associated with your account.

7.3 By placing an order through our Website, you authorize us and our third-party payment gateway provider to process your credit/debit card details for the amount you have confirmed with your order. For payment, we accept payment by credit/debit card; and/or cash on delivery (“COD”) provided you have no previous bad records on COD.  

7.4 For payment via credit/debit cards, we may be required to set-up an account for you with our third-party payment gateway provider. By processing payment in this way, you hereby authorize us to do so on your behalf and shall not hold us liable for the same. Payments processed by a third-party payment gateway provider may also be subject to the third-party payment gateway provider’s standard terms and conditions, which are incorporated herein by reference and which you will be deemed to have accepted. You are kindly reminded that you should check such terms and conditions before processing your payment in this way and should review these terms and conditions on a period basis, to ensure that such terms and conditions have not changed. A failure to review such terms and conditions shall not be an excuse. 

7.5 We may, at our sole discretion, make any inquiry we deem necessary to verify your identity and/or ownership of your financial instruments by requesting that you provide us with further information or documentation, including, but not limited to requesting a form of identification and/or credit card. If we are unable to verify or authenticate any information you provide, we have the right to refuse delivery and cancel the order.

7.6 We may change the ways in which you can pay for Products at any time and without prior notice to you. The prices of Products are also be subject to change.  

7.7 You agree to pay the full amount payable for the Product as indicated during the order process, including any shipping costs or charges incurred with that order. All prices are displayed in United Arab Emirate dirhams.

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8. CANCELLING AN ORDER. 

8.1 You may cancel or refuse to accept your order immediately, prior to such item being shipped, for any reason. 

8.2 We reserve the right to cancel any order at our sole and absolute discretion (whether or not such order has been charged to your credit/debit card), but including (and not limited to) if any of the following events occur:

(a)   You fail to make a payment to us as and when it is due; 

(b)   the item/s is/are out of stock;

(c)   we are unable to obtain authorization for your payment;

(d)   shipping restrictions apply to a particular Product;

(e)   we find a Product or pricing error;

(f)    You do not, within a reasonable period of time, provide us with the information that we need to be able to process an order and/or deliver a Product;

(g)   You do not, within two (2) Business days, allow us to deliver the Products; or 

(h)   You attempt to purchase products in bulk or process multi-order purchases for the same Products (and for which we may suspect a bulk purchase is being made). 

8.3 Where a cancelation or rejection of order occurs, we will inform you in writing. Your credit/debit card shall be refunded. In such situation we will not be liable to you or any third party by reason of our decision to decline processing an order, or unwinding or suspending any transaction after processing has begun.

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9.  DELIVERY.

9.1 The costs of delivery will be as displayed when placing an order. 

9.2 The estimated delivery date of your order will be displayed when placing an order. Actual delivery times may differ, as they depend on the party making the delivery and may be affected by external factors beyond our control. 

9.3 If our supply of a Product is delayed by an event outside of our control, then we will contact you to let you know and may take steps to minimize the effect of such delay (but shall not be liable for any delay caused by the same).

9.4 You may be considered the importer of record in the event that your order requires delivery from overseas. In such instances, the Member shall be required to ensure that the Products that have been ordered can be lawfully imported into their country and comply with applicable laws. As a Member, there may be additional fees and customs duties relevant to your purchase. 

9.5 The title to a Product along with risk and responsibility in such Product shall pass to a Member when the Member has paid for such Product and it has been delivered to the address specified with the Member’s order. 

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10. PRODUCT RETURNS.

10.1 The Products that are marked as “digital downloads” are not eligible for return or refund.

10.2 The following Products shall be eligible for a replacement, or refund within fourteen (14) days from the actual delivery date of such Products and must be unused, in original unbroken packaging and include all tags and accessories:

(ai)     The wrong Product has been received which does not match the listing description for such Product on our Website or the specification of the Product as per your order; 

(b)     The Product has been received in a damaged, or defective state

10.3 The following Products shall not be eligible for a replacement, or refund:

(a)   Products that have been used and/or Products that have been damaged by you and/or Products that are not in the same condition as when you received them; 

(b)   Products sold during sales and/or promotion.

(c)   Products marked as "non-returnable" on the Product detail page.

(d)   Products marked as "digital download" on the Product detail page.

10.4 If you receive damaged, or defective Product, please notify us immediately upon having received such Product by emailing us at the email address at the end of the Terms and Conditions. We will ask you to provide pictures of such Product as part of our quality assurance checks. We will arrange for Product collection, and upon inspection and approval in accordance with these Terms and Conditions, a refund or replacement will be arranged. 

10.5  Products complying with the above provisions may be eligible for replacement only if the Product was delivered in Lebanon or the UAE and if the Product (exact same Product or similar with variation in color or size) is in stock. 

10.6 How we refund the amount will depend on the method you used for payment. If you have elected to pay cash on delivery and have paid such cash on delivery, we will issue a refund to your bank account. If you have paid by credit/debit card, we will refund you to your credit/debit card. For products complying with 10.2 (a) and 10.2(b), we will pay the delivery fees.

10.7 Card refunds may take up to thirty (30) business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and we shall not be liable for any delays in refund by card companies. We offer no guarantees whatsoever for the accuracy or timeliness of the refunds reaching the Users/Members card/bank accounts.

10.8 Should a return Product not be accepted, we will notify you of such circumstance providing reasons for the same.

10.9 If you think that we have provided you with an incorrect refund, you can contact us immediately at the email address at the end of the Terms and Conditions.

10.10 If you have received a non-returnable Product in a damaged and/or defective condition, you can contact us within Three (3) days from the delivery of the Product.

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11. LIABILITY.

11.1 To the maximum extent permitted by applicable laws, we will not accept any liability in any event to you or any third party for any loss of profits, loss of data, costs of procurement of substitute goods, or any indirect, consequential, exemplary, incidental, special or punitive damages arising from or in relation to these Terms and Conditions and/or your use, or inability to use, our Website and/or the Services. Access to, and your use of our Website or the Services, shall be strictly at your own risk. You agree to indemnify and hold us (our affiliates, officers, employees, and agents) harmless from any and all claims and demands (including reasonable costs and attorneys’ fees) arising out of (a) your use of our Website, (b) your violation of these Terms and Conditions or any other terms or guidelines referred to herein (including third party terms and conditions), or (c) your violation of applicable laws and regulations. We reserve our right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to fully cooperate with us with regards thereto and not to settle any matter without our prior written consent. We will use reasonable efforts to notify you of any such claim, action or proceeding upon becoming aware of it.

11.2 For the avoidance of doubt, we shall not be responsible in any way whatsoever, for any liability, cost, expense, loss or damage, including for property or person, whether by injury or otherwise, caused by a User, or any third party. You agree to indemnify and hold us harmless for any and all liability, damages, claims, costs, losses or expenses (including reasonable legal fees) incurred as a result of your action or inaction in relation to the Service or these Terms and Conditions, whether in the form of a suit, claim or similar action.

11.3 To the maximum extent permitted by law and notwithstanding anything herein to the contrary, our maximum liability arising from or in relation to these Terms and Conditions, your use of our Website (for any cause whatsoever and in any form of action) and/or the Services, shall be limited to three-hundred UAE Dirhams (AED 300). The existence of more than one claim will not enlarge this limit as it shall be in the aggregate. 

11.4 We will not be liable to you for any breach of these Terms and Conditions caused by any event beyond our reasonable control including but not limited to, acts of God, explosions, floods, tempests, fires or accidents; wars or threats of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations, by-laws, decrees or laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes; difficulties in obtaining materials, labor, fuel, parts or machinery; power failure or breakdown in machinery. 

11.5 These Terms and Conditions shall not affect your legal rights whether under any mandatory consumer protection laws, which cannot be excluded or limited by applicable law. 

11.6 Members agree that each Product sold shall be an agreement between that Member and us. We make no representations, guarantees or warranties with regards to the quality of the Products and/or Services provided by us, the terms and conditions surrounding the purchase of a Product, the fitness of purpose of a Product, nor that the Products and/or our Services will be available at all or any times throughout your use of our Website.

11.7 Should a dispute arise in relation to a Product, kindly email us at the email address provided in these Terms and Conditions and we will revert back to you as soon as we are able to do so. 

11.8 You hereby release and forever discharge us and our affiliates, officers, employees, agents, successors and assigns (as applicable) from and against each and every past, present and future dispute, claim, controversy, demand, right, obligation, liability, action and cause of action of every kind (including personal injuries, death, and property damage) that has arisen or arises directly or indirectly, in whole or in part, out of your use of our Website (including any and all interactions with, or act or omission of, other Website users and/or Third-Party Links & Ads).  

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12. INTELLECTUAL PROPERTY.

As between you and us, you acknowledge that any and all intellectual property rights, including copyrights, patents, trademarks and trade secrets (collectively “Intellectual Property”) on our Website, its content and any and all content related to it in any way whatsoever, is owned and shall be owned by us. Neither these Terms and Conditions (nor your access to or use of our Website or the Services) shall transfer to you or any third party, any rights, title or interest in or to such Intellectual Property, except for the limited access rights expressly set forth in our License Terms. We reserve all of our rights not granted in these Terms and Conditions. For the avoidance of any doubt, there are no implied licenses granted under these Terms and Conditions or by your use of our Website. 

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13. THIRD-PARTY LINKS & ADS; OTHER USERS.

Our Website may contain links to third-party websites and services and/or display advertisements for third parties (collectively “Third-Party Links & Ads”). We do not review, approve, monitor, endorse, warrant, or make any representations with respect to any Third-Party Links & Ads found on our Website and hereby expressly disclaim any and all liability in relation thereto. Access to Third-Party Links & Ads have been provided for your convenience only. Your use of any Third-Party Links & Ads shall be at your own risk. When accessing any Third-Party Links & Ads, additional terms and conditions are likely to apply, including but not limited to, the third party’s privacy and data gathering practices. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction in connection with or any access to any Third-Party Links & Ads.

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14. FEEDBACK & COMPLAINTS.

14.1 A User or a Member having purchased a Product from us and having an account with us, may be able to leave feedback about a Product through the methods provided. We reserve the right to remove any feedback that is posted in breach of any provision of these Terms and Conditions and/or the applicable law. 

14.2 Should you have an additional complaint or comment to make about a Member and/or Product, you can submit such complaint or comment to us at the email provided at the end of these Terms and Conditions. Once a complaint has been received, a customer service representative will contact you within two (2) working days and a reference number will be assigned to such complaint. We will investigate such complaint to assist with its amicable settlement, however, we do not guarantee any form of outcome. 

14.3 In case of a serious complaint against a Member, we may remove the Member from our Website or take any actions we deem necessary against a Member; however, these shall be at our sole and absolute discretion. 

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15. TERM AND TERMINATION.   

15.1 These Terms and Conditions will remain in full force and effect for the entire time that you use our Website and shall survive the termination of your account with us for a period of five (5) years from the date you last visited our Website. Without limiting the generality of the foregoing, these Terms and Conditions shall apply and shall continue to apply each and every time you open an account with us, avail or purchase a Product through our Website and/or otherwise access our Website for any other reason.

15.2 We may suspend or terminate your rights to use our Website or the Services at any time for non-payment or any other infringements under these Terms and Conditions at any time. Upon termination of your rights under these Terms and Conditions, any account you may have with us and any right to access our Website and/or book Services shall be terminated immediately. We shall not be liable in any way whatsoever for any termination of your rights under these Terms and Conditions. 

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16. GOVERNING LAW AND DISPUTE RESOLUTION. 

16.1 These Terms and Conditions shall be governed and construed in accordance with the Federal laws of United Arab Emirates for the time being in force. 

16.2 All Disputes shall be amicably resolved between us within ninety (90) days from the date thereof. Failure to reach amicable settlement shall cause the Dispute to be referred to a court of competent jurisdiction in the United Arab Emirates.

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17. GENERAL.

17.1 Severability.  If any provision of these Terms and Conditions are determined by a court of competent jurisdiction to be invalid, illegal or unenforceable, such provisions shall be severed from these Terms and Conditions and the remaining provisions will continue in full force and effect.  

17.2 Electronic Communications. All communications between us and you will be in electronic form. For contractual purposes, you (i) consent to receive communications from us in an electronic form and (ii) you agree that all terms and conditions, agreements, notices, disclosures, and other forms of communication that we may provide you with, satisfy any legal requirement that such communications would satisfy if it were be in a hardcopy. The foregoing does not affect any non-waivable rights.

17.3 Entire Terms. These Terms and Conditions, together with our Privacy Policy and Cookie Policy constitute the entire agreement between us and you regarding the use of our Website and the Services. Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of such right or provision. The section titles in these Terms and Conditions are for convenience only and have no legal or contractual effect. The word “including” means “including without limitation”. Any or all of the rights and limitations set forth in these Terms and Conditions may be waived by the party against whom the claim is asserted. Such waiver shall not waive or affect any other portion of these Terms and Conditions. These Terms and Conditions, and your rights and obligations herein, may not be assigned, subcontracted, delegated, or otherwise transferred by you without our prior written consent, and any attempted assignment, subcontract, delegation, or transfer in violation of the foregoing will be null and void.  We may freely assign these Terms and Conditions at our sole and absolute discretion. The terms set forth in these Terms and Conditions shall be binding upon assignees. 

17.4 Copyright/Trademark Information.  Copyright © 2023 HarfLawn. All rights reserved.  All trademarks, logos and service marks (“Marks”) displayed on our Website and in relation thereto are our property or the property of other third parties. You are not permitted to use these Marks without our prior written consent or the consent of such third party which may own the Marks.

17.5 Contact. Should you wish to contact us, please feel free to do so at the following email address support@harflawn.com